Shipping & Tax

If an ordered item is missing, please contact the company ( sales@rien.gr).

Rien ensures the best, time and quality wise, shipment of products to the indicated destination, being well aware that it is important for the customers to receive an item of excellent quality within the expected time frame.

The shipment of the products is undertaken by Geniki Taxydromiki (in Greece) and TNT for countries abroad. We will inform you via e-mail for the estimated production time of your order. Usually we required 5-10 days for manufacturing. In Greece, the products are delivered the next working day from the date of dispatch (1-2 working days for remote areas), and within 3-5 working days (standard delivery) for countries abroad (indicative time, not including delays due to customs).

When the products leave from the Rien atelier, you receive a 2nd e-mail informing you that your order is to be delivered and has a specific invoice number.

As far as Greece is concerned, if you use this invoice number at the Geniki Taxydromiki website, you may follow the process of your order.

When the products arrive on the receipt address you will be asked to sign in order to receive.
If the products arrive to the destination and there is no one to receive, then Geniki Taxydromiki (in Greece) will make two more efforts to deliver the products to you, within the next working days, leaving a note to contact the assigned representative. You have 5 working days to contact them and set a new appointment. Beyond this time, the product is directly returned to the Rien atelier. Once the product is returned we will contact you in order to inform you about the choices offered.