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Terms & Conditions

Penny Vomva Website Disclaimer

1.1.  Services provided by the website

1.1.1 This website is created by the “RIEN” company (“Penny Vomva & SIA EE”, hereinafter mentioned as “The Company”) in order to provide immediate information on the produced items through remote online ordering as well as by enabling visitors’ interactive communication with the Company through comments and the expression of their preference on selected items, by utilizing social network services. This webpage disclaimer consists of binding corporate rules, which the Company upholds and imposes while providing users with the following information society services. These conditions are perfectly compatible with the current European and Greek law and non compliance of the webpage users or third parties to these conditions implies the Company’s right to remove any liability towards affected natural or legal persons, while users recognize the Company’s right to alter the provisions of these terms as far as they are not related to its legally binding obligations and they don’t affect finite situations. The visitor of this website acknowledges that he/she has read these terms, agrees with them and assumes the obligation to comply, both in terms of the contract drawn up with their acceptance as well as in terms of his general obligation to obey the law.

1.2. Access, Navigation and Interaction to the website

1.2.1. The visitor of the website holds a non-exclusive, non-transferable, personal limited right to access, use and navigate our web pages and its published content. The right of access does not involve entering aspects of the website covered by the communications secrecy, such as source codes or any other data on the website, non accessible by the usual navigation process (browsing). This permit is not a transfer title of the website or its components and requires compliance with these terms, especially those concerning the Company’s intellectual property. This permit is not binding for the company as far as the proper use of social networking sites owned by other companies and applications posted on the site are concerned.

1.2.2. The website’s visitor is able to intervene in certain fields, wherever this is technically possible, by expressing his opinion on posted items, through “Like” applications, available to those users who own an account on the social network service “facebook”.

The function of this application, which among others implies that the comment “Like” concerning the Company’s website, will be posted on the “facebook” user’s profile, is solely governed by the terms of use of this social network service, which lie beyond the Company’s sphere of responsibility.

1.2.3. The website’s visitor who owns accounts in social network services can share posted comments through “Share” applications. He can also send e-mails and transfer relevant information to messenger services through automated applications incorporated in the respective posts. The function of this application is solely governed by the terms of use of the respective social network services, which lie beyond the Company’s sphere of responsibility.

1.2.4. The website’s visitor, by submitting his e-mail address, is given the possibility of receiving Company newsletters via e-mail. If no longer interested in receiving those Newsletters, he can state his wish in order to stop receiving them.

1.2.5. The website’s visitor can participate to internet contests conducted through the website, abiding by the individual terms of participation and conduct of each contest.

1.3. Orders – e-shop service

1.3.1. The website’s visitor, given that he has the legal capacity, according to the Greek Civil Code orderings, has the option to order the available for distance selling products presented on the website according to the terms and the ordering procedure, presented in separate sections.

1.4. Contacting the Company

1.4.1. The website’s visitor can contact the Company via e-mail by following the relevant application found on the “Contact Us” page and by filling in the special Contact form.

1.5. Information Society Service Provider

1.5.1. The Company is an information society service provider in that it owns the Domain Name and the webpage rien.gr, and complies with the terms defined by the P.D. 131/2003 (“Adaptation of the European Parliament and Council’s Directive concerning certain legal aspects of information society services, especially e-commerce in the internal market (Directive on e-commerce)” Government Gazette issue 116/A/16.5.2003). This capacity is subject to the terms of use of other information society service providers, such as social network service applications used on the website which are governed by the respective terms of use of these companies.

1.5.2. In terms of the content influenced by the website’s visitors using other companies’ applications (such as the “Like” application on facebook.com), the provider is not liable to general and precautionary supervision because he is not the starting point of the transmission, he does not select the recipient, he does not select or modify the information provided and he has no general obligation to monitor the services transmitted nor the general obligation to search for facts or circumstances concerning any illegal activities. The provider has established specific procedures in order to report illegal activities that could take place through the webpage (intellectual property, personal data, and offensive content) and commits to strictly comply with these procedures ensuring the website’s compliance with the legislation.

1.5.3. Being obliged to provide general information, according to the article 4 of the P.D. 131/2003, the provider informs that:

(a) the full trade name is “Penny Vomva & SIA EE”.
(b) the geographic address at which the provider is located is: 2-4, Triptolemou str, 11854 Gazi Athens
(c) its contact details are: info@rien.gr

Product orders and customer protection

2.1. Conditions for valid orders

2.1.1. The website’s visitor can place a valid order given that he has the legal capacity according to the Greek Civil Code orderings, i.e. given that he has reached eighteen years of age and that he is not subject to judicial support to the sales contract. Orders may also be placed by representatives of legal persons. The company reserves the right to claim orders from the supervisor or guardian of persons with no legal capacity.

2.1.2. In order to place an order the following are required:

(a) completing the relevant form by providing all information necessary in order to conclude the sales contract,
(b) the unconditional acceptance of the sales contract’s terms, for the sold item, the quantity, the price including taxes and other expenses, the actual transaction, the time and place for the courier delivery,
(c) the unconditional acceptance of these terms of use, which constitute an integral part of the drawn up contract.
2.1.3. The payment method is selected by the interested party and includes the possibility of using a credit card, the PayPal system, payment on a given account, or payment on delivery. Only those credit cards that appear as selected on the website’s ordering system may be accepted.

2.1.4. An order constitutes a distance sales contract, subject to the relevant legislation (article 4 L.2251/1994, as amended and enforced). Through the website, prior to the completion of the order, prior to the completion and submission of the relevant form, the consumer is informed by the Company on:
(a) the identity and address of the supplier
(b) the essential characteristics of the product,
(c) the price, the quantity and the transfer fees as well as the VAT, if this is not included in the price
(d) the method of payment, delivery and order execution
(e) the duration of the order or the price,

2.1.5. By sending the order form, the consumer receives an electronic copy of his order, which he can save and where all the above mentioned (from 2.1.4. a-e) information is featured as well as:
(i) the trade name and address
(ii) the method of payment,
(iii) information concerning after sales service and existing commercial guarantees

2.2. Consumer’s right

2.2.1. Replacing an item. The consumer has the right to ask for the replacement of a product if the item he received was defective or doesn’t correspond to the item ordered. For an item replacement, in the case it was defective or different from that ordered; the consumer should contact the company the same day and return it on 5 days of the delivery. It is necessary that the items are in the same condition they were received in and that the consumer has the invoice or sales receipt. We recommend very careful control upon receipt in order to avoid any receipt of defective products or products not ordered. For hygiene reasons, swimsuits, leggings, tights, bodysuits and earrings cannot be returned. In any case, the maximum timeframe for returning an item on order to submit a replacement request cannot extend beyond fifteen (15) calendar days from receipt. Before any return, we recommend contacting our company. The conditions for carrying out the replacement of a defective product or a product other than the one ordered are the following:

(a) Contact the company within 24 hours from receipt in order to point out the problem using the telephone number found on the “Contact Us” section of our website or by using the e-mail sales@rien.gr

(b) Send an email at sales@rien.gr, strictly within a period of 15 days, stating the request for replacement.
(c) In the case of a product other than that ordered, it should not be used and it should be kept in the packaging in the condition in which it was received. The delivery of the new product will take place over a time period equal to the time of dispatch of the original item.

2.3. Additional information

2.3.1. Additional practical information concerning our order and return policies are also found on the relevant sections of the website section..

Use and protection of personal data

3.1. The Company processes only the personal data necessary for providing the website and the online store services.
It concerns data provided by visitors whilst completing one of the forms on the website and they knowingly proceed with their submission. The necessary process for the webpage visitors’ personal data is a procedure that falls into the field of application of the article 7A paragraph 1 (b) Ν.2472/1997 and this data is not transferred or shared with third parties unless we follow the procedure for the lifting of secrecy as prescribed by law (N.2225/1994) or any other obligations which may arise from the national implementation of the Directive 24/2006. The processing of personal data for those who place an order, such as charging their credit card, is held under the agreement with ΑLPHA BANKas legally represented.

3.2. The website uses cookies.
Disabling cookies may make it impossible for the user to conveniently navigate the website, which is why users accept this from the outset. Cookies are used while successively whilst using a website in order to “personalize” it. You may visit the website having disabled the cookies, however you will not be able to use all the features on the webpage or enjoy special characteristics. To change the cookies settings, please see the menu.

3.3. Any processing of personal data, as described on paragraph 3.1. is solely conducted by persons who are under the Company’s control.
To perform the processing procedure, the company has chosen persons with the relevant professional qualifications who provide sufficient guarantees in terms of technical knowledge and personal integrity for maintaining confidentiality. The company has taken appropriate organizational and technical measures in order to secure personal data which is protected from accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access and any other form of unlawful processing. These measures ensure a level of security appropriate to the risks of treatment and the nature of data to be processed. In the case of the electronic purchases process, the Company, in order to ensure for the safety of your transactions and the protection of your personal data, uses SSL technology (Secure Sockets Layer). During your online purchases the website doesn’t record or store in any way any information concerning your credit card except, for reasons of security, your transaction, Debit or Credit and whether it is a Visa or a Master Card. When paying with PayPal the e-mail for the PayPal account is stored. The SSL is the most reliable international medium for safe transactions over the internet. All transactions made through the website are governed by the relevant provisions of the Law on Consumer Protection (L. 2251/1994), that regulates issues concerning distance sales as well as by the provisions of the European and International Law on electronic commerce.

Intellectual property rights

4.1. Rights on names, domain names and trademarks

The names, trademarks and domain names to which the website is posted, constitute the Company’s assets. The company reserves the right to bring any civil, administrative and criminal legal actions against any violator for the relevant conditions concerning the use of the aforementioned assets.

4.2. Rights on intellectual property

All graphic designs, programs of intellectual property, texts, icons designs of clothes and other products, original photographs as well as the layout of the entire website is an asset of the Company. The company reserves the right to bring any civil, administrative and criminal legal actions against any violator of the relevant conditions concerning the use of the aforementioned assets.

4.3. Sui generis rights of intellectual property over the database

As far as the website’s database is concerned, the company is the “database maker” with sui generis rights according to the article 45A of the Law 2121/1993 as well as to the relevant EU institutional framework. In this context, all export and/or reuse of all or a substantial part of the database content, regardless of the protection of the base according to the general provisions on intellectual property, is banned.

The repetitive and systematic export and/or reuse of insubstantial parts of the database content affecting the normal operation of the company, is also banned. The company reserves the right to bring any civil, administrative and criminal legal actions against any violator for the relevant conditions concerning its sui generis right over the database.

Applicable law

5.1. For any dispute arising from the use of services or for any other reason between the user and the Company, the Greek Law is applicable and the Courts of Athens are responsible.

5.2. For any dispute arising from these terms of use between the user and the Company, the first, prior to initiating any legal action, is required to contact the company within 15 days after the occurrence of the events. Failure to meet this condition constitutes the violation of a substantial contractual term concluded between the user/subscriber and the Company.

5.3. For any information, question and complaint submission, you are kindly asked to use the choice “Contact Us”