You may return a product within 15 days from receipt. If you are returning an item you should send us an email at email@example.com in order to inform us why you wish to return the item. We will do our best to exchange the returned product whether this was defective with a new item or if you received the wrong code with the one you ordered , or it is not the right size for you with the one you wish for. For the best service, we advise that within 24 hours from receipt, you inform us on your wish to exchange the product.
In case of a defective item, if exchange the item with the same item is not possible due to lack of availability, you have the following options:
A) Reimbursement to your chosen bank account or to your Paypal account through which you paid or the credit card you charged, within 30 calendar days from the receipt of the returned product.
B) Exchange the item with something else.
All the returned products should be in their original quality state and labels should not have been removed. Please note that for reasons of hygiene, you may not return swimsuits, leggings, tights and earrings if these have been removed from their original packaging. All products returned to the Rien atelier go through a very careful examination. The responsibility for returning the product to the Rien atelier is exclusively that of the customer. This is why you should make sure the product is properly packaged when returned.
The returned items should be sent to the following address:
Penny Vomva & SIA EE(RIEN)
2-4, Triptolemou str,
11854 Gazi Athens